Refund policy

 

Return & Exchange Policy (UAE)

At Comete Jewellery, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a 7-day return or exchange window from the date of delivery, subject to the conditions below:

Eligibility Criteria

  • Items must be unused, unworn, and in original condition, with tags and packaging intact.
  • Customized, engraved, or made-to-order items are non-returnable unless there is a manufacturing defect.
  • Refunds are only applicable to online purchases made through our official website.

Return Process

  1. Submit Request: Email us at info@Cometejewellery.com within 7 days of receiving the item.
  2. Courier Pickup: Our customer care team will guide you through the process, including courier pickup (available in UAE only).
  3. Inspection & Refund: Upon inspection and approval, your refund will be processed within 7–10 working days via the original payment method.

Exclusions

  • Earrings: Non-returnable due to hygiene reasons.
  • Misuse: Products damaged due to misuse or neglect will not be accepted.