Privacy policy

 

Privacy Policy

This Privacy Statement shall govern and apply to anyone accessing or using the websites located at https://cometejewellery.com/, our mobile application(s), our blog(s), and any other website(s) (hereafter the “Site”) owned and/or operated by Comete Jewellery (hereafter "RJ," "we," "us" or "our").

RJ respects your right to privacy. This policy summarizes what personally identifiable information we may collect, and how we might use this information. This policy also describes other important topics relating to your privacy.

1. INFORMATION WE COLLECT

Comete Jewellery will only collect personally identifiable information (such as name, title, company name, address, telephone number, or e-mail address) that you voluntarily provide through correspondence through website, e-mail, social media, phone, or other communication channels.

Our host web server tracks and collects general information about the visits to our Site. While IP addresses (the Internet address of a computer) are logged to track a user’s session, the user remains anonymous. We analyse this data for certain trends and statistics, such as which parts of our site users are visiting, how long they spend there, the visitors’ domain names, and what states or countries those requests come from. We do not link your IP addresses to anything personally identifiable to you. We will collect general information (such as the type of browser you use and the files you request) to improve our website and better meet your needs.

Comete Jewellery also requests and collects personal information from our customers at various site locations and instances, including, but not limited to, when you make a purchase, communicate with us via social media, write a product review, participate in events, contests, or promotions, contact our customer care team, or post other customer-generated content to this Site.

2. PERSONAL INFORMATION YOU PROVIDE TO US

We receive and store any information you knowingly provide to us, such as:

  • Full name
  • Email address
  • Phone number
  • Shipping Address
  • Billing information (such as billing address)
  • Payment details (such as credit card details, and other sensitive financial information, specifically for the purpose of completing your transaction)
  • Username and password for your RJ account
  • A record of your RJ orders, purchase history, and shopping behaviour and preferences
  • Information provided by you through your interactions with us on social media
  • Location and geographic information that could be collected if you use our mobile site or app
  • Other details that you may submit to us or that may be included in the information provided to us by third parties

3. WHY DO WE COLLECT YOUR PERSONAL INFORMATION?

Comete Jewellery offers various products and services to our Customers and also strives to meet the needs of our Customers. We use your Personal Information for internal purposes such as tracking your order, analysing your preferences, and noting trends and statistics.

All credit/debit card details and personally identifiable information will not be stored, sold, shared, rented, or leased to any third parties. Merchant will not pass any debit/credit card details to third parties.

Merchant takes appropriate steps to ensure data privacy and security, including through various hardware and software methodologies. However, www.cometejewellery.com cannot guarantee the security of any information that is disclosed online.

The merchant is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties, different rules regarding the collection and use of your personal information may apply. The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Customers are encouraged to frequently visit these sections to be updated about the changes on the website. Modifications will be effective on the day they are posted.

4. THE PERSONAL INFORMATION WE COLLECT FROM YOU

All Personal Information we collect from you requires your consent, for example, opening an account, purchase and delivery of products, special offers, etc. Unless you are informed otherwise, the Personal Information we hold is for establishing and managing our business and customer relationship with you. By communicating with Comete Jewellery, including by email and by completing online forms, you are giving your consent to the collection of the Personal Information you provide.

5. RECORDKEEPING OF YOUR PERSONAL INFORMATION

We may hold Personal Information for the following purposes:

  • To supply you with information about your account, including regular statements;
  • To respond to inquiries;
  • Enhancing customer service, product options, and improving product performance;
  • Promotions, competition entry forms, and special offers where you voluntarily supplied your personal details;
  • To administer sales records;
  • To provide information about us, our products, services and special offers; and
  • To analyse our website usage.

6. HOW WE MANAGE YOUR PERSONAL INFORMATION

We take all reasonable steps to keep your Personal Information secure in a combination of secure computer storage, hard copy files and other records. We take steps to protect the personal information we hold from misuse, loss, unauthorized access, modification, or disclosure.

7. OUR DISCLOSURE OF YOUR INFORMATION

Comete Jewellery does not share the personal information of its users with any unaffiliated third parties for their promotional purposes. However, we use a third-party payment processor and a third-party shipping agent to ensure the payment and delivery of your purchased products. These third parties have no authority to use your personal information for their own promotional purposes.

WE DO NOT REPRESENT, WARRANT AND/OR GUARANTEE THAT PERSONAL INFORMATION WILL REMAIN SECURE. Notwithstanding this, as a matter of policy, we NEVER sell or rent any Personal Information about you to any third party.

8. LEGAL DISCLOSURE

We reserve the right to disclose personal information to our service providers, the government, law enforcement agencies, or other third parties under certain circumstances where a formal request has been made (such as in responding to a court order, subpoena, or judicial proceeding).

9. ACCESSING YOUR PERSONAL INFORMATION

You have the right to access the Personal Information you have provided to us. If you require details of your Personal Information held by us, we will need to verify your identity before meeting your request. If you find that the information we hold about you is inaccurate, we will promptly correct it upon receipt of the changes from you.

10. LINKS TO THIRD PARTY SITES

Our Site may contain links to other sites. We do not endorse or otherwise accept responsibility for the content or privacy policies of those sites. We encourage you to read the privacy policies of each website you visit.

11. USER-GENERATED CONTENT

Any personal information or image content you voluntarily disclose online in a manner that other users can view (product reviews, comments, etc.) becomes publicly available. Comete Jewellery is not responsible for the personal information users select to disclose in these forums.

12. CHILDREN

Our Site is intended for users who are 18 years of age and older. If you are under the age of 18, you are not permitted to submit any personal information to our Site. We will promptly delete any personal information from a person under the age of 18 should we discover it has been collected without parental consent.

13. COOKIES

Our Site uses cookies to enhance user experience, track shopping cart items, and collect site usage data. You can manage your cookie preferences through your browser settings.

14. AGREEMENT TO OUR TERMS & CHANGES

By using this Site, you consent to the collection and use of information by Comete Jewellery as indicated above. Comete Jewellery reserves the right to modify this privacy policy at any time.

15. CONTACT US

We welcome your questions, comments, and concerns about this Privacy Policy and Site. You can reach us at:

Email: info@comete.com
Website: https://cometejewellery.com/